Exciting Windows Guarantee

As an Exciting Windows Dealer, Chattanooga Window Treatments is proud to offer you our exclusive 4-Way Guarantee

  • The Best Price Anywhere For Equivalent Quality and Service
  • We assure you that the price you pay will be at or below any competitor. Within 30 days from your order date, should you find the same product, brand, model, and quality, offered to you with equivalent service and installation, provide us with a written verification order and your retailer will gladly refund you 100% of the difference.

  • The Best Quality and Workmanship
  • We guarantee every window covering product you purchase will be custom fabricated to exacting specifications for the windows in your home. Construction will equate to or exceed the highest quality industry standards. If you find any discrepancy, notify us within 30 days and we will promptly repair or remake the window treatment to your total satisfaction.

  • A 10-Year Performance Assurance
  • We promise that your recommended window fashions purchased from us will provide long-term performance and will withstand all forms of failure of performance in normal use for which this assurance is intended. If they should fail to perform as intended within 10 years of the installation date, we will repair it correctly, or allow full prorated credit for unused time* toward purchase of a replacement product of your choice.

  • On-Time Appointments
  • We guarantee that your consultant will arrive on time or within one hour of the appointment time scheduled, and that your installation technician will be on time or within two hours, and that you will be notified of any delay. If your consultant or installation technician does not arrive on time as scheduled, you will receive a $25 Gift Certificate and our sincere apology.

*10-Year Performance warranties are provided by independent retailers offering Exciting Windows! Brand shop-at-home service. For example, if your window coverings product should fail in four year’s time, we will issue credit for the unfulfilled time on your warranty; in this case, 6 years. In this example, you would receive a credit of 6/10 of your purchase price on the failed product. While we will issue credit to replace your entire product, the attendant cords, lift systems, motorization, etc. will be repaired according to manufacturer warranty. While we do not provide cash refunds, you may use your credit on any replacement window product we sell. A reinstallation or service call fee may apply.